Shipping Information

All deliveries to locations in the United States are shipped from one of several warehouses or fulfillment centers located in the United States. All Canadian deliveries are shipped from our Canadian fulfillment center located in Ontario.

While we strive to deliver all orders as quickly as possible, we ask all customers to allow us 4-6 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 6 weeks, you have not received your order, please contact our customer service department at (800) 769-3322.

Ronco reserves the right to use any shipping method we deem necessary. Generally, UPS Ground and the United States Postal Service are our two most common shipping carriers used. Please be aware that neither UPS Ground nor the United States Postal Service will require a signature for delivery. Unless you are told otherwise by a Ronco representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order. For more information on UPS Ground’s shipping procedures, please visit www.ups.com. For more information on USPS’s shipping procedures, please visit www.usps.com.

A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.

Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.

If a delivery is refused by the customer without authorization from Ronco, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.

Backorder Policy
If an item is on backorder, it may not be noted at Ronco.com. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.

Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item with no additional shipping and handling costs.

For assistance or clarification of these policies, please contact our Customer Service Department at (800) 769-3322. Our business hours are Mon-Fri 6am-9pm (PST).